PumpSwap Guide is an independent, educational project. We are not pump.fun, PumpSwap, or any wallet or exchange. We cannot touch your account, your tokens or your wallet. If you need platform support, use the official pump.fun channels.
The fastest way to reach us is email. We are a small editorial team that runs this site like a security review, so we keep things deliberately simple: no ticket portal, no live chat, no phone line that pretends to be a help desk. Just a real inbox.
Email the editorial team
For corrections, factual updates, press and partnership enquiries.
Typical response: a few business days. We are humans in a timezone, not a 24/7 desk.
What we can help with
We genuinely want to hear from you on these, and good correction emails make the site better for everyone:
- Factual corrections. If a fee figure, a date or a technical detail on any page is wrong or out of date, tell us where (the page URL helps) and what the correct information is. We attribute live numbers to the official pump.fun site because they change, so a link to your source speeds things up.
- Outdated guides. Solana ships fast and interfaces move. If a screenshot or a step in one of our walkthroughs no longer matches reality, let us know.
- Press and media. Journalists and researchers can reach us for comment on the pump.fun / PumpSwap ecosystem, fees, or common scam patterns. We are happy to be quoted as an independent source.
- Partnerships. Educational collaborations, data sources or relevant tooling. We disclose affiliate relationships, and we do not run paid "reviews" that pretend to be neutral.
- Security tips. Spotted a scam site impersonating pump.fun, or a phishing pattern worth warning readers about? Send it over.
What we cannot do
Please read this part before emailing, because it saves everyone time and disappointment.
👎 Out of our hands
- No financial or investment advice. We will not tell you what to buy, when to sell, or whether a token will "moon". Nothing on this site is a recommendation. Treat memecoins as money you can afford to lose entirely.
- We cannot recover lost funds. On-chain transactions are irreversible. We have no power to claw back a rug pull, a bad swap or a transfer to the wrong address.
- We cannot recover seed phrases. If you have lost your recovery phrase, no one — including us — can restore it. That is how self-custody works.
- We cannot access anyone's wallet. We do not hold keys, balances or accounts. There is nothing on our end to "look up".
- We are not pump.fun support. Account, listing, or platform issues must go to the official platform, not to us.
We will never message you first on Telegram, Discord, X or any other channel. We will never ask for your seed phrase, private key, or wallet password — and neither will any legitimate platform. Anyone claiming to be "PumpSwap Guide support" asking you to connect a wallet, sign a transaction or share a recovery phrase is a scammer. Our only contact point is the email above.
If a message pushes urgency, secrecy, or asks for your keys, that is the scam. Slow down and verify the sender independently.
For background on how the wider ecosystem works, the swap DEX explainer, the wallet safety guide, the login guide and our airdrop scam warnings answer the questions we get most often — often faster than email can.
FAQ
Can you help me recover lost or stolen funds?
No. We are an independent editorial site, not a wallet provider, exchange or law-enforcement body. We have no ability to reverse Solana transactions, unlock wallets or recover seed phrases. If your funds were stolen, contact the platform you used and, where relevant, local authorities.
Are you pump.fun or PumpSwap customer support?
No. PumpSwap Guide is not affiliated with, endorsed by or operated by pump.fun or PumpSwap. We cannot action anything on their platform, change your account or answer for them. For platform issues, use the official pump.fun support channels.
How long does it take to get a reply?
We aim to answer genuine correction and press emails within a few business days. Volume varies, so this is a target rather than a guarantee. We do not provide live chat or phone support.